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Privacy Policy

Last updated: 23 July 2026

Privacy Policy - Pharmacy Weight Loss Burnham-on-Sea

Pharmacy Weight Loss Burnham-on-Sea
GPhC Registration No: 9012511
Last Updated: July 2026

We are committed to protecting your personal information and handling it with transparency and care. This Privacy Policy explains how Pharmacy Weight Loss Burnham-on-Sea collects, uses, and protects your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Burnham-on-Sea is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Burnham-on-Sea and the wider UK. We act as the Data Controller for the personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following information:

Personal Identification Data: Full name, date of birth, gender, home address, email address, and telephone number.

Health and Medical Data: Medical history, current medications, weight, BMI, and other health information required to safely dispense weight loss treatments. This is classified as special category data and is handled with the highest level of care.

Payment Information: Payment details processed securely through our payment provider. We do not store full card details on our systems.

Technical Data: IP address, browser type, device information, and browsing behaviour on our website, collected via cookies and similar technologies.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist consultation process. To dispense and deliver approved medications — typically within 1 working day of pharmacist approval. To manage your account, process payments, and provide order updates. To comply with our legal and regulatory obligations as a GPhC registered pharmacy. To communicate with you about your treatment, follow-up care, and any safety information relevant to your medication.

Our lawful basis for processing general personal data is the performance of a contract and our legitimate interests. For special category health data, we rely on the provision of healthcare and the delivery of regulated pharmacy services.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use essential cookies necessary for the website to function, and analytical cookies to monitor site performance. We do not use cookies for targeted advertising. You can manage or disable cookies through your browser settings at any time, though this may affect certain website functionality.

5. Third Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only where necessary and with appropriate safeguards in place:

Delivery Partners: We share your name and address with trusted courier services to fulfil your order. Payment Processors: Secure payment gateways process your financial information on our behalf. Healthcare Professionals: In cases where clinical escalation is required, relevant health data may be shared with appropriate medical professionals. Regulatory Bodies: We may disclose information where required by law or to comply with GPhC obligations.

All third parties we work with are required to comply with UK data protection law and handle your information securely.

6. Data Retention

We retain patient records in accordance with NHS and pharmacy regulatory guidelines, typically for a minimum of eight years for adults from the date of last contact. Payment records are retained as required by HMRC regulations. Technical and cookie data is retained for a shorter period consistent with its purpose.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to health records is restricted to authorised pharmacy staff only. Our systems are regularly reviewed to maintain security standards appropriate for a regulated healthcare provider.

8. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data. You may request access to the information we hold about you, ask for corrections to inaccurate data, request deletion of your data where applicable, and ask us to restrict or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond within 48 hours.

9. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact us:

Pharmacy Weight Loss Burnham-on-Sea
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.